Shipping policy

Shipping

Ujcqelylamuyarooi
Dennis Hellmeister
Lamellenweg 6, 70173 Stuttgart, Germany
Email: info@ujcqelylamuyarooi.store
Phone: +49 711 90050400

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Pergolas

Cleaner, seals, pens, drainage kits and remotes ship by parcel; pergolas, zip-screens, LED kits and heaters are heavy and ship on a pallet, the larger pergolas in several sections. Delivery is kerbside: the carrier brings it to the nearest accessible door, not assembled, anchored or wired — a pergola needs two or more people and, given the size and wind loads, professional installation is strongly recommended. Anchor to a load-bearing wall and/or concrete footings and have the motorised parts wired through an RCD by a qualified electrician. Accessories ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.