Refund policy

Returns & Refunds

Ujcqelylamuyarooi
Dennis Hellmeister
Lamellenweg 6, 70173 Stuttgart, Germany
Email: info@ujcqelylamuyarooi.store
Phone: +49 711 90050400

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@ujcqelylamuyarooi.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A pergola, add-on or accessory must be returned complete and in its original packaging; a pergola that has been assembled, anchored or wired in cannot always be returned in a resaleable state. Unused accessories and components in original packaging may be returned within the statutory 14-day withdrawal period. Check the dimensions, your wall or footings, the wind and snow zone and your access route before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Louvre seals, gaskets, motor units, remotes, LED drivers and powder-coated finishes wear with use and weather and are stocked as spares — this is normal, not a defect; replace seals and re-protect scratches to keep the roof watertight and the frame sound. Damage or a hazard from a pergola not anchored to a load-bearing wall or proper footings, from exceeding the wind or snow load (louvres not opened, screens not retracted, snow not cleared), or from motorised parts wired by someone other than a qualified electrician is not a warranty defect, and this is an outdoor structure.